Privacy Policy

Who we are

Grand Prairie Water Damage Experts, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website and use our services. By accessing our website and engaging with our services, you agree to the practices described in this policy.

Information We Collect

We collect various types of information to provide our services effectively and improve your experience with us. The types of personal data we may collect include:

• Personal Identification Information: When you contact us for services, we may collect your name, phone number, email address, home address, and other relevant information necessary for communication and service delivery.
• Non-Personal Identification Information: We may also collect non-personal information, such as your IP address, browser type, and usage data, to analyze trends and improve our website functionality.
• Payment Information: If you make a payment for services, we collect relevant payment details, such as billing information. However, we do not store sensitive payment information, such as credit card numbers, as all transactions are processed through secure third-party payment processors.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To Provide Services: The primary use of your information is to deliver water damage restoration services, including emergency response, structural drying, mold prevention, and other related services.
• To Communicate with You: We may use your contact information to send updates about your service requests, schedule appointments, and provide customer support.
• To Improve Our Services: We use the non-personal information collected through our website to analyze traffic patterns, improve our website design, and enhance user experience.
• To Process Payments: Payment details are collected for billing purposes to process transactions for the services you request.
• To Comply with Legal Obligations: We may use your information as required by law, such as to comply with regulatory requirements or respond to subpoenas or legal requests.

How We Protect Your Information

We implement a variety of security measures to ensure that your personal information is protected from unauthorized access, alteration, or disclosure. These measures include:

• Encryption: We use encryption technologies to protect your sensitive data during transmission.
• Secure Servers: Our servers are hosted in secure environments with stringent access controls.
• Access Restrictions: We limit access to personal information to authorized personnel only.
• Third-Party Services: We work with reputable third-party vendors who adhere to strict privacy and security protocols to process payments and deliver services.

While we strive to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure. As such, we cannot guarantee absolute security.

Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist in delivering services to you, such as payment processors, marketing platforms, and customer support tools.
• Legal Compliance: If required by law or in response to valid legal processes, we may disclose your personal information to comply with legal obligations or protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, but you will be notified beforehand.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that are stored on your device to remember your preferences, improve functionality, and track website usage.

• Cookies We Use:
  • Essential Cookies: These cookies are necessary for the functioning of the website and to enable basic features like navigation.
  • Analytics Cookies: We use these cookies to track website performance and user interaction to improve our services.
  • Third-Party Cookies: Our website may use third-party services (such as Google Analytics) that may also use cookies to collect information about your usage patterns.

You can control cookie settings through your browser’s settings. However, please note that disabling cookies may affect the functionality of our website.

Your Rights and Choices

As a user, you have the following rights regarding your personal information:

• Access and Correction: You may request access to your personal information and request corrections if necessary.
• Deletion: You have the right to request the deletion of your personal information, subject to applicable legal requirements.
• Opt-Out of Marketing Communications: You may opt out of receiving promotional emails or communications from us by following the unsubscribe link in the emails or contacting us directly.
• Data Portability: You may request a copy of your personal information in a structured, commonly used format for transfer to another provider.

If you wish to exercise any of these rights or have questions about your personal data, please contact us at (469) 661-1194 or email us at [insert email address].

Third-Party Links

Our website may contain links to third-party websites for your convenience. These websites are not operated or controlled by us, and we are not responsible for their content, privacy practices, or security policies. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. When we make changes, we will post the updated policy on our website and update the “Effective Date” at the top of the page. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or how we handle your personal information, please contact us at:

Grand Prairie Water Damage Experts
Phone: (469) 661-1194
Email: [email protected]
Address: 724 Dalworth St Suite 7, Grand Prairie, TX 75050, United States

By using our services, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Grand Prairie Water Damage Experts with your home and privacy.